Popular Questions

Please note that all sales are final. Due to the stringent quality controls and sensitive nature of research peptides, we are unable to accept returns or exchanges once an order has shipped. Product quality is independently verified via 3rd-party laboratory testing, and purchasing implies acceptance of these empirical results. If you have any questions or concerns regarding your order, please contact our support team at info@kelownapeptide.ca so we can assist you.

We ship domestically to addresses across Canada. Because all orders originate within Canada, your package will never be subject to international customs holds, import duties, or border delays.

Orders are processed quickly and typically arrive within 2 to 4 business days, depending on your location. You will receive an email update with tracking details as soon as your package is dispatched so you can follow its progress.

Yes. Every order includes full tracking. As soon as your order has been processed and handed over to the carrier, a tracking number will be emailed directly to you.

Most research peptides are provided in lyophilized (freeze-dried) powder form and require a sterile reconstituting agent, such as Bacteriostatic Water, prior to laboratory application. Please refer to individual product pages for specific details.

Quality and transparency are our highest priorities. Every batch of peptides offered by Kelowna Peptide is independently tested by accredited Canadian 3rd-party laboratories to confirm identity, purity, and concentration. You can view our HPLC and Mass Spectrometry test results directly on our product pages.